Order Status

Track Your Order

Enter your tracking number below to see exactly where your PupTux is. You'll find it in the shipping confirmation email we sent you.

Tracking Number

Can't find your tracking number? Check your email inbox (and spam folder) for the subject line "Your PupTux order is on its way." Still stuck? Contact us and we'll look it up for you.

What Happens Next

Order Confirmed

You'll get a confirmation email right after checkout with your order number. Keep it handy.

Processing

We pack and dispatch your order within 24 hours. Your tracking number arrives by email as soon as it ships.

In Transit

Tracking can take 2 to 5 days to show its first scan, and may go quiet for a few days while your parcel is in transit. That's normal — it's still moving.

Delivered

Most orders arrive in 7 to 12 business days. Then comes the fun part: the photo shoot.

Need a Hand?

If your tracking hasn't updated in over 10 days, or anything looks off, just reach out with your order number. We'll chase it down for you — and you're always covered by our 30-day money-back guarantee.